Privacy policy
PicknDeli is a marketplace that connects people who need something moved with drivers nearby. Lotapay Technologies (Harare, Zimbabwe) runs it and is responsible for the personal information described here. This policy explains what we collect, why, who sees it and what you can do about it.
What we collect
- Account details: your name, username, email address, phone number and password (stored only as a one-way hash). If you sign in with Google we receive your name, email and profile picture from Google.
- Identity details for drivers: date of birth, national ID number and vehicle details, used to verify who is carrying other people's goods.
- Delivery details: pickup and drop-off addresses and coordinates, the contact name and phone number you give for each end, item descriptions and photos, offers, chat messages, proof-of-delivery photos and recipient names, ratings and reviews.
- Location: while a driver is online or carrying a delivery, the app sends the phone's location so senders can see where their delivery is and so we can offer nearby jobs. We keep the route driven for each delivery. Senders' location is used to set pickup points when they choose to share it.
- Payments: the amount, method, phone number used for mobile money, and the reference returned by the payment provider. Card numbers are entered on the payment provider's page and never reach us.
- Device and usage: a push notification token, app version, and server logs (IP address, request times and errors) used to keep the service secure and working.
- Support: what you tell us through the contact form or support tickets.
How we use it
- To run deliveries: matching requests with drivers, showing each party what they need to complete a job, live tracking, handover codes, chat and notifications.
- To take payment for driver credits and keep the financial records the law requires.
- To keep the marketplace safe: verifying drivers, preventing fraud and abuse, rate limiting, investigating disputes and enforcing our terms.
- To answer support requests and to tell you about changes to the service.
We do not sell your personal information and we do not use it for third-party advertising.
Who can see it
- The other party to your delivery. Once a driver is matched, the sender and driver see each other's name and picture, and the driver sees the pickup and drop-off contact details needed to complete the job. Drivers browsing open requests see the pickup and drop-off areas but not the contact names or phone numbers.
- Service providers who process data for us: Paynow and Payonify (payments), Google (sign-in and maps), Firebase Cloud Messaging (push notifications), our SMS and email providers, and our hosting and file storage providers.
- Authorities, when the law requires it or to protect someone's safety.
How long we keep it
We keep your account information while your account is open. Delivery and payment records are kept for as long as financial and tax law requires, even after an account is deleted, because they also belong to the other party to the transaction. Server logs are kept for a short period for security.
Deleting your account
You can delete your account from the app's settings. Deletion erases or overwrites your name, contact details, identity details, photos and sign-in credentials, and signs out every device. What is left is an anonymous record that the other side of past deliveries and payments still points to; it cannot be linked back to you or signed into. Deletion is refused only while you are part of a delivery that is still in progress.
Your choices and rights
- You can view and correct your profile in the app.
- You can turn off location sharing in your phone's settings, though drivers cannot take jobs without it.
- You can turn off notifications in your phone's settings.
- You can ask us for a copy of your information, or ask us to correct or delete it, by emailing no-reply@pickndeli.com.
Security
Data travels over encrypted connections. Passwords and reset codes are stored hashed. Access to personal information is limited to the people and systems that need it. No system is perfectly secure, so please tell us at once if you think your account has been misused.
Children
PicknDeli is not meant for anyone under 18, and drivers must be adults. We do not knowingly collect information from children.
Changes
If we change this policy we will update the date at the top and, for significant changes, tell you in the app before they take effect.
Contact
Questions about privacy go to no-reply@pickndeli.com, or Lotapay Technologies, Harare, Zimbabwe.