Terms of service
These terms are an agreement between you and Lotapay Technologies ("we") for using PicknDeli. By creating an account you accept them, along with our privacy policy.
What PicknDeli is
PicknDeli is a marketplace. Senders post requests to move people, food or parcels; independent drivers offer to do them at a price; the sender chooses an offer. The delivery is an arrangement between the sender and the driver. We provide the platform, and we are not a courier, a transport operator or the driver's employer.
Your account
- You must be 18 or older and give accurate information.
- Keep your password private. You are responsible for what happens on your account. If you think someone else has access, change your password and use "sign out everywhere".
- One person, one account. We may suspend or close accounts that break these terms.
Senders
- Describe what is being moved honestly, including size, weight and anything fragile.
- Do not send anything illegal, dangerous, stolen, or that the driver could not lawfully carry. Drivers may refuse an item that does not match its description.
- Give the right contact details for pickup and drop-off and make sure someone is there. Share the delivery code only with the person receiving the item.
- Pay the driver the agreed price in the way agreed.
Drivers
- You must hold a valid licence, insurance and any permits the law requires for the vehicle you use, and keep your vehicle and identity details up to date.
- Collect and hand over items only with the right pickup and delivery codes, and treat what you carry with care.
- Offers and bids use credits bought in the app. Credits are a prepaid service fee, are not money, cannot be transferred and are not refunded except where the law requires or where a charge was made in error.
- You decide when you are online and which jobs you offer on. Once an offer is accepted, complete the job or cancel it promptly through the app.
Cancellations and disputes
Either party can cancel before the item is collected, subject to the rules shown in the app. Once an item has been collected, a problem is handled through support so both sides are heard. Contact no-reply@pickndeli.com or raise a ticket in the app.
Conduct
Do not harass other users, misuse their contact details, try to get around payments, interfere with the service or its security, or use the platform for anything unlawful. Ratings and reviews must be honest.
Payments
Credit purchases are processed by our payment providers (Paynow for mobile money, Payonify for cards). A purchase is complete when the provider confirms it. If money leaves your account but credits do not arrive, contact support with the reference shown in the app.
Liability
We work to keep PicknDeli available and accurate, but provide it as it is. Drivers and senders are responsible for their own conduct and for the items they send or carry. To the extent the law allows, we are not liable for loss of or damage to items, or for indirect losses, and our total liability to you is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits rights you have under consumer protection law.
Ending the agreement
You can stop using PicknDeli and delete your account at any time from the app. We may suspend or close an account that breaks these terms or puts other users at risk.
Changes
We may update these terms. We will change the date at the top and tell you in the app about significant changes before they apply. Continuing to use PicknDeli after that means you accept them.
Law
These terms are governed by the laws of Zimbabwe.
Contact
Lotapay Technologies, Harare, Zimbabwe · no-reply@pickndeli.com